Frequently Asked Questions:

Q: Are the pianos insured?

A: Yes. From threshold to threshold on all piano moves.

Q: Are there any hidden costs?

A: No. The quote you get is what you pay, providing all information provided regarding piano move is accurate.

Q. If I round up a couple of strong buddies, can I move my grand piano into my new home myself? 

A. If you have ever tried to move your piano across the room you can imagine how difficult it would be to move it down the hallway, down the stairs, and out of the front door. A grand piano can weigh between 700 and 1500 pounds, which can lead to serious lifting injuries if not properly trained.

Besides, what happens if the piano or your home become damaged, or someone helping gets hurt? You want to keep your friends as friends.

We break it, we fix it!  Fully Insured. As well, certain parts of your grand piano need to be wrapped separately to prevent damage.  Don't let just anyone move your piano - trust our professional movers. That's all we do!

Q.  Does the landing count as a step?
A. Yes it does.  Remember that when counting stairs, you are counting how many times you have to lift your foot.  If you have to lift your foot to get onto the landing, then it counts as a step.

Q. Will moving my piano cause it to go out of tune?

A. It is not the act of moving, but the change in temperature and humidity that can cause a piano tuning to shift.  If you have recently moved your piano from one house to another, wait 2 - 4 weeks for your piano to acclimatize before having it tuned again.

CW Piano Movers offers special tuning rates (10% discount) to customers who choose to use our moving services. Provided by Piano Tune Canada & Robert Lowrey's Piano Experts.

Q: How do you get a piano upstairs?

A: Most pianos can be taken up or down the stairs. Straight stairs are easier than stairs with turns and curves, naturally. Width and ceiling height are also very important. In some cases, it is possible to use a crane. We commonly dismantle a piano to accommodate tricky moves.

Q: Do you take the legs off of a grand piano?

A: Yes. The piano is first covered with a tailored protective cover before special equipment is fitted and strapped to its side. It is not necessary to remove the lid or music desk. Once prepared, the legs and lyre are removed and the piano is moved on its side. Any further dismantle will require additional cost.

Q: Can you dispose of pianos?

A: We can dispose of your piano, for a reasonable fee.

These instruments are weighed to determine the disposal cost.